Last Updated: October 2026

While we strive to ensure that the services and products we sell are free of any issues, there are times when a dispute can arise between us and a customer which cannot be resolved to the satisfaction of both parties.

In these cases, there are a range of options for resolving the dispute without going to court, and these options can often be quicker and cheaper than taking legal action.  In the first instance submit a signed formal written complaint (via email to bankfarm@bf-pl.co.uk or letter to:  Mrs A Davies-Bloomfield, Bank Farm Properties & Leisure Ltd, Arley, Bewdley, Worcestershire DY12 3ND).  We will respond within 28 days of receipt of email or letter, giving sufficient time to carry out an investigation.

If a dispute cannot be resolved through the above procedures, customers may refer eligible matters to the judicial body:  First-tier Tribunal (Property Chamber) at first-tier-tribunal-property-chamber.

HOWEVER – Please telephone Angie Davies-Bloomfield, park owner, before taking any action.  She can be contacted on 01299 401546.