Privacy Policy and Cookies

This is the privacy notice for the website at holidaysandhorses.co.uk. It outlines the ways in which we use the data you submit to us as you use holidaysandhorses.co.uk.

If you have any questions about your privacy or your data related to using holidaysandhorses.co.uk, you can get in touch with us at:

Holidays and Horses
Bankfarm Holiday Parks LTD
Arley,
Bewdley
DY12 3ND.

Alternatively, you can contact the website team through our contact us section.

Personally identifiable information

During normal operation, holidaysandhorses.co.uk does not collect any personally identifiable information. If you decide to get in touch with us through making an enquiry, holidaysandhorses.co.uk will collect information that allows you to be contacted and/or located in the physical world, such as an email address, telephone number, postal address or GPS data.

The personal information you provide to us is used for the purposes of dealing with your enquiry or the request you have made, and is entirely optional. Holidays and Horses will never sell or rent your personally identifiable information to anyone.

Holidays and Horses may send personally identifiable information to specific partners or entities only when:

We have your consent to share the information

We need to share your information to provide the product or service you have requested

We need to send the information to companies who work on behalf of or with Holidays and Horses in order to provide a product or service to you (unless we tell you differently, these companies do not have any right to use the information we provide to them beyond what is necessary to assist us)

We are legally obliged, by way of a subpoena, court order or legitimate legal request by recognised authorities, to provide such information in order to comply with authorities or legal processes.

The personally identifiable information you provide will only ever be used in connection with the purposes that it was intended for.

The details you provide through the website may also be used for contacting you for the purposes of marketing of services or products, email marketing and/or telemarketing, but only when you explicitly opt-in to this usage.

Cookies

Holidays and Horses may use a number of cookies — small text files that are read by holidaysandhorses.co.uk — to store preferences and settings, to help us identify your web browser across page loads and to analyse how holidaysandhorses.co.uk is used.

We also use third party web beacons, which are prohibited from collecting your personal information, to help compile analytics, analyse the way in which holidaysandhorses.co.uk is used and to help serve targeted advertising to you when you’re not on holidaysandhorses.co.uk.

You can learn more about the cookies we use on holidaysandhorses.co.uk and how to control them by visiting our Cookies page.

Analytics and visitor tracking

We use a number of methods that analyse and track people that visit holidaysandhorses.co.uk, including real-time web statistics analysis and click-tracking packages, provided by third parties and our own in-house log file analysis.

All visitor tracking that we use is anonymous and does not identify you personally.

Call recording

When you call some of the numbers made available on this website, the calls may be recorded. We record calls to help us monitor the standards of customer service we provide, as well as for staff training purposes.

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Cookies

Information about cookies we use to enhance the website

Like other websites, holidaysandhorses.co.uk uses cookies to improve your experience by enabling our servers to ‘remember’ you.

Cookies are small files, which contain nothing more than letters, numbers and symbols that are downloaded by your web browser. We use a number of cookies on holidaysandhorses.co.uk: some are required in order to make the website actually work, some allow us to provide enhanced functionality and some allow us to improve the performance of our website.

Sometimes we will embed content from websites such as Twitter, Facebook, YouTube and Vimeo. When you visit a page containing this content, you may be presented with cookies from these websites too. For further information, you should visit these websites and read their cookie policies or notices.

Additionally, Holidays and Horses uses the Google Adwords remarketing service to advertise on third party websites, including Google, specifically targeted towards previous visitors to our site. Google uses cookies to serve advertising based on your past visits to holidaysandhorses.co.uk, but the data is anonymous and you can control or opt-out entirely by visiting Google’s Ads Settings, by visiting the Network Advertising Initiative opt-out-page, or by changing your cookie settings.

By using holidaysandhorses.co.uk, you are agreeing to our use of cookies. If you wish to block any of the cookies from our website, we recommend that you set your browser to disable cookies for the holidaysandhorses.co.uk domain, using the instructions on the How to control cookies page of the independent About Cookies website.

Strictly necessary cookies

Some of the cookies we use on holidaysandhorses.co.uk are strictly necessary in order for us to enable you to use the website effectively, for us to help you move around the website, and in order for you to use certain features. Without these cookies, the website may not work as intended, and we would not be able to provide you with certain services.

Strictly necessary cookies set on holidaysandhorses.co.uk include:

Cookie Name Purpose

AlteonP This cookie is set by our load balancers and allows us to evenly balance the number of

users across the web servers that we use.

.ASPANONYMOUS This cookie contains an anonymous identifier that allows our web server software to identify customers that are not logged in.

These cookies expire and are destroyed when you leave the website. They have no personally identifiable information in them.

Performance Cookies

We use some cookies for internal purposes to help us provide you with a better user experience. Information supplied through the use of these cookies helps us to understand how customers use our website, which pages are visited most often, if you get error messages on pages, how we present information and data to you, and allows us to test and get feedback on different design ideas for some pages.

All of the information these cookies collect is aggregated and anonymous – it is only ever used to improve the way our website works. The majority of this functionality is provided by Google Analytics, which sets various cookies containing __utm in their name.

Google Analytics is a free service, provided by Google, and uses multiple cookies. More information on the cookies that are set through our use of Google Analytics can be found on Google’s Analytics Cookie Usage page.

If you wish to block the cookies that are set via Google Analytics, you set your browser to reject all or certain cookies.

Blocking cookies set by Google Analytics will provide no reduced service to you, but it will mean that we are unable to capture detailed information about the experience of our users on holidaysandhorses.co.uk, nor will we be able to track the level of service that holidaysandhorses.co.uk is providing to you.